Support Center
How Can We Help?
Search our knowledge base or get in touch with our support team.
Submit Ticket
Create a support ticket and get a response within 24 hours.
Live Chat
Chat with our support team in real-time during business hours.
Email Support
Send us an email at support@mailstrike.io and we’ll get back to you.
Browse by Topic
Getting Started
Account setup, first campaign, and platform basics.
Billing
Plans, invoices, payment methods, and upgrades.
SMTP Setup
Connecting SMTP providers, rotation, and warm-up.
Campaign Issues
Deliverability, bounce handling, and sending problems.
Account Settings
Profile, security, team management, and preferences.
API & Integrations
API access, webhooks, and third-party integrations.
Support Plans
Choose the support level that fits your needs.
Standard
Included with all plans
- Community forum access
- Knowledge base & docs
- Email support (48h response)
- Status page updates
Recommended
Priority
For teams that need faster help
- Everything in Standard
- Live chat support
- Priority email (4h response)
- Dedicated account manager
- Phone support
- Custom onboarding
Get in Touch
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